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10xSEO

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Terms of Service

Last updated: May 13, 2026 · Effective: May 13, 2026

These Terms of Service ("Terms") govern your use of the website 10xseo.ge and any SEO, content marketing, copywriting, Google Ads, conversion optimization, AI search optimization, training, or consultation services ("Services") provided by LLC 10ixsio.ge (Georgian legal entity: შპს 10იქსსიო.ჯი; "10xSEO", "we", "us"). By accessing the website or engaging us, you agree to these Terms.

1. About Us

10xSEO is the trading name of შპს 10იქსსიო.ჯი (LLC 10ixsio.ge), a limited liability company registered in Georgia, with registered offices at 8 Bakhtrioni Street, Tbilisi 0194, Georgia. We provide SEO, content, paid media, and digital growth services to businesses globally, with a focus on the Georgian, EU, and UAE markets.

2. Acceptance of Terms

By using our website or signing a Service Order (Statement of Work, "SOW"), you confirm that you have read, understood, and accepted these Terms. If you do not agree, do not use the website or engage us. Individual SOWs may include additional terms; in case of conflict, the SOW prevails over these Terms for that engagement.

3. Services Provided

We provide the following Services (scope confirmed per engagement):

  • SEO management, audits, technical SEO, and strategy
  • Content marketing, SEO copywriting, and UI/UX copy
  • Google Ads, paid media management, and conversion rate optimization (CRO)
  • AI SEO and generative engine optimization (GEO)
  • SEO consultation, training, and online courses
  • Custom digital growth engagements per SOW

4. Engagement & Deliverables

  • Scope: Each engagement is defined in a written SOW signed by both parties, specifying deliverables, milestones, timelines, and fees.
  • Client cooperation: Timely delivery depends on your timely provision of access, content, approvals, and feedback. Delays caused by client inaction may shift agreed timelines without penalty to us.
  • Revisions: Each deliverable includes up to two rounds of revisions within scope; additional revisions are billed at our standard hourly rate.
  • Acceptance: Deliverables are deemed accepted if you do not provide written objection within 7 business days of delivery.

5. Fees & Payment

  • Currency: GEL (₾) for Georgian clients, EUR (€) for EU clients, USD ($) or AED for UAE/international clients, as specified in the SOW.
  • Invoicing: Monthly in advance for retainer Services; milestone-based for fixed-fee projects.
  • Payment terms: Net 14 days from invoice date unless otherwise specified.
  • Late payment: We reserve the right to suspend Services after 14 days past due. Interest may accrue at 0.05% per day on overdue amounts.
  • Taxes: Fees are exclusive of VAT/sales tax, which is added where applicable.

6. Intellectual Property

  • Client deliverables: Upon full payment, you own all final deliverables created specifically for you (content, reports, custom artifacts).
  • Methodology & tools: We retain all rights to our methodologies, frameworks, templates, internal tools, training materials, and pre-existing IP. We grant you a non-exclusive license to use these as embedded in deliverables for your business purposes.
  • Portfolio rights: Unless prohibited in writing, we may showcase non-confidential work and metrics in our portfolio and case studies. We will mask any data you flag as confidential.
  • Third-party content: You are responsible for the legality of content, brand assets, and access credentials you provide to us.

7. Confidentiality

Both parties agree to treat non-public business information shared during the engagement as confidential and use it only for the purpose of performing the Services. This obligation survives termination for 3 years. Standard exceptions apply (information already public, independently developed, or required to be disclosed by law).

8. Warranties & Disclaimers

  • We warrant that Services will be performed with reasonable care and skill in accordance with industry best practices.
  • No ranking guarantees. SEO outcomes depend on factors outside our control, including search engine algorithm changes, competitor activity, your industry, and prior site history. We do not guarantee specific keyword rankings, traffic levels, conversion rates, or revenue outcomes.
  • No guarantee of inclusion. We cannot guarantee inclusion or visibility in Google AI Overviews, ChatGPT, Perplexity, or other AI search platforms, which operate on opaque proprietary criteria.
  • Except as expressly stated, Services are provided "as is" without further warranties, express or implied.

9. Limitation of Liability

To the maximum extent permitted by applicable law:

  • Our aggregate liability under any engagement is capped at the total fees paid by you to us in the 12 months preceding the event giving rise to the claim.
  • We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, lost data, or business interruption.
  • Nothing in these Terms excludes liability for gross negligence, willful misconduct, or matters that cannot be excluded under applicable law.

10. Termination

  • For convenience: Either party may terminate an ongoing engagement with 30 days' written notice unless the SOW specifies otherwise.
  • For cause: Either party may terminate immediately for material breach that is not cured within 14 days of written notice.
  • Effect of termination: You pay for work performed up to the termination date. We deliver work-in-progress and transfer credentials/assets owned by you. Confidentiality and IP terms survive termination.

11. Dispute Resolution & Governing Law

These Terms are governed by the laws of Georgia, without regard to conflict-of-laws principles. The parties will first attempt to resolve any dispute through good-faith negotiation for 30 days, then mediation. If unresolved, the dispute will be submitted to the exclusive jurisdiction of the courts of Tbilisi, Georgia.

12. UAE Clients — Additional Terms

For clients headquartered in the United Arab Emirates or contracting via a UAE-based entity:

  • Currency: Fees may be invoiced in AED at the prevailing exchange rate on invoice date.
  • Regulatory compliance: For engagements with DFSA-, ADGM-, RERA-, or DHA-regulated entities, we acknowledge applicable sector regulations on marketing communications and will adapt deliverables accordingly. The client remains responsible for final regulatory sign-off.
  • Alternative forum: By mutual written agreement, parties may elect the DIFC Courts (Dubai) as an alternative jurisdiction for disputes arising from UAE-based engagements.
  • Public holidays & working week: We accommodate the UAE working week (Monday–Friday) and observe agreed UAE public holidays for project timelines.

13. General Provisions

  • Entire agreement: These Terms together with any signed SOW constitute the entire agreement between the parties.
  • Severability: If any provision is unenforceable, the remainder remains in force.
  • Assignment: Neither party may assign the agreement without the other's written consent, except in connection with a merger or sale of substantially all assets.
  • Force majeure: Neither party is liable for failure to perform due to events beyond reasonable control (natural disasters, war, sanctions, internet outages, etc.).
  • Updates: We may update these Terms; material changes will be noted on this page. Continued use of Services after notice constitutes acceptance.
  • Contact: For questions about these Terms, email [email protected].

These Terms do not constitute legal advice. For specific contractual questions, please consult a qualified attorney.

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